Reference

casino score Terms & Conditions at a glance

casino score Terms & Conditions set the rules for opening an account, using DANA or QRIS, moving between the casino and sports areas, and requesting account help.

Account stepsWallet checksPolicy requestsLocal access
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casino score casino score Terms & Conditions at a glance
HELP WITH CLAUSES

Get a clear answer on account rules

A policy question should not leave you guessing about your next account step. We route Terms & Conditions requests through account help, with a separate path for wallet status and a policy-change request. If a DANA receipt, QRIS reference or phone verification step does not match your account, include the relevant reference so we can locate the clause and transaction together. The same help route is available from a mobile browser and desktop browser.

Team online

Account help

Ask us to explain an account clause or phone verification requirement through the account help route. Include your registered contact detail and the section that concerns you, so we can respond to the correct Terms & Conditions point.

Wallet status

For a DANA, OVO, GoPay or QRIS mismatch, use the cashier-linked help path and attach the payment reference. We can check whether the wallet step, bank transfer or virtual account entry matches the account record.

Policy requests

Send requests about wording, access records or a correction through our policy contact route. We first confirm that you control the account, then direct the request to the clause or account record involved.

ACCOUNT RECORDS

How we apply these account terms

We apply the policy to the account record rather than relying on a loose message or a screenshot alone.

Data handling

We use the details you submit to create and maintain your account, match payment references and answer policy requests. A request about DANA or QRIS may require the related account identifier so we do not attach a transaction to the wrong person.

Cookies

Cookies can keep your session and policy display connected while you move from account access to the cashier path. Your browser settings may remove them, which can require another login or make a saved policy choice appear again.

Account security

Phone verification is part of our account access process. We may ask you to confirm account details before discussing a wallet record or changing policy-related contact details, reducing the chance that another person acts on your account.

Record retention

We retain account, payment and policy-request records for the period needed to administer the Terms & Conditions, resolve disputes and meet applicable legal duties. When a record is no longer needed for those purposes, our handling follows the applicable retention process.

Who to contact

Use account help for a clause question, the cashier-linked route for payment evidence, or the policy contact route for a wording concern. Naming the exact section helps us send your request to the correct team without asking you to repeat the issue.

Change requests

You can request correction of an account detail or ask how a policy clause applies to your record. We verify account control first, compare the supplied detail with the account record, and tell you what further step is required.

Terms & Conditions questions answered

These Terms & Conditions answers focus on the account questions Indonesian customers usually raise before access. We cover eligibility, phone verification, wallet records, policy changes and requests for account data. If your situation is not covered, use the policy contact route with your account reference. Availability remains subject to local requirements and depends on local law.

You can open the Terms & Conditions from the account access path before completing phone verification and again after login. We keep the policy connected to the account area so you can check the clauses before using DANA, QRIS, casino sections or Live Football Odds.

You may open an account only when you meet the applicable eligibility rules and access is permitted where local law permits. We ask for accurate account details and phone verification, and we may request a matching payment reference before allowing an account step to continue.

Yes. The Terms & Conditions cover DANA, OVO, GoPay and QRIS activity, as well as bank transfer and virtual account records. We use the payment reference and account details to connect a wallet action to you, so do not submit another person’s payment record.

Phone verification confirms that the contact detail belongs to the person opening the account. It also helps us protect policy requests, wallet-status checks and account changes. If the code or number does not match, access may pause until the account record is corrected.

We may update the Terms & Conditions when an operational or legal requirement changes. We show the revised wording through the account policy path and may ask you to read it before a later account step. The applicable version is the one displayed for your access.

Use the policy contact route and state which account detail appears wrong. Include your registered contact detail, but never send a password or private access code. We verify account control, compare the request with the record, and explain the correction step under the Terms & Conditions.

Contact account help and identify the decision, date and relevant clause. If the matter concerns DANA, GoPay or another payment record, add its reference. We review the account history connected to the request and explain the available next step where local law permits.

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